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Terms & Conditions > Tips & Questions? >

 
 

** If you need same day shipping, submit your order then call before noon US Eastern time: 800-729-2878

SHIPPING
In our efforts to offer competitive shipping rates, we have two flat rate shipping options for our customers in the continental U.S. In addition, we offer EXPEDITED shipping methods including US Priority Mail, Overnight, 2 Day Air, and International Priority Mail. If your shipping address is a PO Box, you must choose Priority Mail. For Faster GROUND service, or if you do not have a mail receptacle at your address, you must choose UPGRADED shipping.

UPGRADED SHIPPING (1-5 business days) is only $1.00 more than STANDARD SHIPPING. UPGRADED orders will be sent to you via UPS ground or US Priority Mail at the discretion of our shipper. UPGRADED and EXPEDITED orders will be processed ahead of STANDARD orders each day.
** Delivery may be 6 business days for a small number of customers in remote areas of MT, ID, WA, NV, and CA. RATE CHART

PO BOX - If your shipping address is a PO Box or your order MUST be delivered by the US Post Office for any other reason, then you must choose PRIORITY MAIL for your shipping option.

UPS ONLY - If your order can ONLY be delivered by UPS (United Parcel Service), please choose UPGRADED SHIPPING and type 'UPS ONLY' in the comment section when you check out.

STANDARD SHIPPING (4-14 business days) will be sent to you via one of these carriers: UPS ground or USPS Parcel Post, at the discretion of our shipper. Many STANDARD SHIPPING orders are sent via Parcel Post. There is no tracking if your order is sent via Parcel Post and delivery can take as long as 14 business days. STANDARD orders will be processed after UPGRADED and EXPEDITED orders each day. RATE CHART

SHIPPING SURCHARGE - Orders shipped via UPGRADED or STANDARD flat rates may be subject to a shipping surcharge on certain oversize or overweight items, such as gallons of liquids or slabs of wax. These items will be clearly marked on the website. When you have ordered a SHIPPING SURCHARGE item, the additional charge will be added to the flat rate in the shopping cart.

AK, HI, PR, US VIRGIN ISLANDS, MP, PW, GUAM, APO/FPO & CANADA. All orders will be shipped PRIORITY MAIL. You will be charged for the actual carrier charge plus insurance and $1.00 handling. For prepaid orders, estimated postage is 20% of the merchandise total (minimum $10.00). Any overpayment will be credited. Personal/business checks may be held 3 weeks.

** PRIORITY MAIL - the only shipping method available for orders shipped to a PO Box or orders with a US zip code that are outside the 48 continental states, including PR, HI, AK, US VIRGIN ISLANDS, GUAM, MP, PW. The post office says Priority Mail is usually delivered in two business days within the US, but this is not a guaranteed 2-day service. *Please note that the cost you see for Priority Mail service is only an estimate and may vary according to various factors including package size.

** EXPEDITED SHIPPING - Overnight and 2-Day Service is provided by UPS. If you live in a remote area, overnight and 2-Day service may not be guaranteed to your area. Our shipping zip code is 33773. You can check transit times at UPS.com. *Please note that the cost you see for Overnight and 2-Day service is only an estimate and may vary according to various factors including package size.

DIMENSIONAL WEIGHT will not affect your shipping rate if you choose our FLAT RATE Standard or Upgraded shipping, however it may affect the shipping cost of an order being delivered by Air Delivery such as UPS 2 day air, UPS Overnight, Priority and Express Mail and International Priority Mail. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight and it is now factored into the shipping weight by every package delivery service. Large, lightweight objects will cause the shipping weight of a package to be more than the actual package weight especially when the package is being delivered by an Air method such as 2 day air, overnight, Priority Mail and International Priority Mail.

We have made every effort to provide you with an accurate estimate of the shipping cost for your air delivery package but we do not know the actual cost until your order is in our shipping department. In some cases, when the actual is significantly higher we will attempt to contact you. If we are not able to contact you we will make a decision on how to ship your Rush order. Any order that is cancelled once it reaches our shipping department will be assessed a 20% restocking charge. If you have any questions about the shipping charge on a Domestic Air Delivery Please do not hesitate to contact our customer service TOLL FREE @ 800-729-2878. International customers may call 727-538-2878.

** INTERNATIONAL ORDERS WILL BE SHIPPED VIA US INTERNATIONAL PRIORITY MAIL. Other shipping methods must be pre-arranged by writing to INTERNATIONAL SPECIALIST.

You will be charged the ACTUAL postage & insurance plus a $5.00 handling charge. Payment is accepted by money order (US funds), credit cards and wire transfer. For pre-paid orders, estimated postage is 40% of merchandise total. Any overpayment will be credited. * Please note that the cost you see for International mail service is only an estimate and may vary according to various factors including package size and dimensional weight.

** Credit card orders may be delayed while we attempt to contact your bank for address verification. Please provide your email address for faster communication regarding your orders! Click here for more information.

ESTIMATED ARRIVAL TIMES - (once order is shipped) US ORDERS

Standard: 4 -14 business days
Upgraded: 1-5 business days UPGRADED TIME IN TRANSIT MAP
**Upgraded delivery may be 6 business days to remote west coast areas)
Priority Mail: 2-4 business business days

ESTIMATED ARRIVAL TIMES - (once order is shipped) INTERNATIONAL ORDERS
US Air Mail: 1-3 weeks
Surface Mail (only available by special request): 8 weeks or longer
** Estimated arrival times are provided by the US Postal Service, but are not guaranteed.

MINIMUM ORDERS - To keep our prices LOW, a $2.50 small order handling fee is already included in the shipping and handling charges for orders under $20.00.

Standard Shipping - Continental US
may be delivered by USPS
 
Ground Shipping - Continental US
delivered by UPS
 

$0.01 to $49.99

$7.95

$0.01 to $49.99

$8.95

$50.00 to $99.99 $8.45 $50.00 to $99.99 $9.45
$100.00 to $149.99 $8.95 $100.00 to $199.99 $9.95

150.00 & Up

 FREE

$200.00 & up FREE

Priority Mail,

2nd day
& overnight delivery available
Outside U.S. plus Alaska, Hawaii, P.R., APO, FPO & Guam, please see TERMS & CONDITIONS

* SHIPPING SURCHARGE - ACTUAL SHIPPING COST WILL BE APPLIED TO HEAVY ITEMS INCLUDING BUT NOT LIMITED TO GALLONS OF LIQUIDS & WAX AS NOTED THROUGHOUT OUR ONLINE CATALOG

Examples of items requiring a shipping surcharge: gallons of gel, slabs of wax.

 

PAYMENT - We accept checks (order held 7 business business days), money orders, Mastercard, Visa, Discover and American Express, and wire transfers. To pay by wire transfer, please email for instructions. Returned checks are subject to a $20.00 service charge.